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Shipping & Return

SHIPPING POLICY

WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, DUE TO SHIPPING, CUSTOM DELAY AND MATTERS OUTSIDE OF OUR CONTROL, OUR STATEMENTS AS TO USUAL SHIPPING TIMES ARE NOT GUARANTEED OR PROMISED THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE EMAIL US AT CUSTOMERSERVICE@LAKESEN.COM 

Order Processing Time

We have warehouses in Ontario,Canada and NY, USA, we'll ship out you order according to your location from one of them. Each placed order(payment finished or credit approved) will be processed in our warehouse in 1-2 business day, and then ship out on the next business day after process. We currently provide no price protection after a purchase has been made.

Shipping Options

Our shipping charges are based on UPS or Canada Post Mail rates (where applicable), which are based on package weight, size, and distance shipped.

Limited free shipping service

  • Free shipping is ONLY available to online orders of selected and marked items in our online store;
  • Free shipping item(s) will be shipped via our selected shipping method, we reserves the right to change carrier and/or shipping method without notice;
  • Free shipping is Standard Shipping only. Express and International shipping is not included.
  • This offer is valid only while supplies of qualifying products last.
  • This offer is void where prohibited or restricted by law.
  • This offer is not valid in conjunction with any other promotion except as specifically permitted by the terms and conditions of such other offer or promotion.
  • We are not responsible for printing errors.
  • We reserve the right to modify this offer or end the offer at any time.

Incorrect Address Supplied

Incorrect address information would include: missing apartment or suite number, wrong house number, missing company name, wrong zip, incorrect state, multiple addresses listed in the street field, or any other error which would render the package undeliverable resulting in it being either returned to us, or delivery to a undesirable address by the carrier.

We will not be responsible for any delayed delivery or package missing due to incorrect addresses you supplied. Please double check your shipping address for accuracy.

Refused Order

Should you refuse an order when it arrives at you home or business, you are responsible for all shipping/handling charges both to you and any return shipping charges to us. For international orders, additionally you will be charged for any duties, taxes, brokerage or custom fees associated with your refused order, should we be required to pay them in order for us to get the refused order back from your country.

Change or Cancel an Order

You may request to cancel or make a change to your order, provided your order has not already been processed and shipped. Please note all the orders can not be change or cancelled once shipped. All the changes or cancellation related to your order must be informed to us via email customerservice@lakesen.com. Please always have your order number ready. A revised order confirmation or a cancellation confirmation will be emailed to you.

Damaged Items

We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. If an item arrives damaged, you must notify us within 48 hours of receipt by email at customerservice@lakesen.com.

RETURN POLICY

We believe in offering the best value, quality and selection. Returns will only be accepted on new and unused products you ordered from www.rasfox.com. If you would like to return a product that is in unused condition, you are entitled to a replacement, exchange, refund, or a credit within 30 days of the date of invoice.

To return an item

E-mail your return request (include your order number) to our customer service department to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be requested within 30 days of receiving the order.

e-mail: customerservice@lakesen.com

Upon receipt of the RMA number, you must follow the instruction return the item in the original box with all the packaging, accessories and a copy of the original invoice. The RMA number must appear on the outside of the package or the package will be refused.

Return the package to the following address within 15 days after you receive RMA number via mail, UPS, Federal Express, or any other courier that allows for tracking of the package.

Lakesen International inc 
24-155 East Beaver Creek Road, 
Richmond Hill, ON L4B 2N1 
CANADA

No collect shipment or any out of Canada shipment requiring a broker or customs fee will be accepted.

All returns are subject our approval. We reserve the option to refund, credit or replace items that were damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by us. reserves the right to refuse returns.

If the customer returns the item(s) for ANY reason except that it is defective, customer is responsible for return freight.